RETURN / EXCHANGE / FINAL SALE POLICY
FCTRY LAb Duck Boot
These shoes are special edition items and are eligible for:
- Exchange only (for another Duck Boot size)
- Or return for store credit
- A handling/restocking fee of $50 USD applies, we apologize but this is a giant box and it costs us this much to ship it back
- Refunds are issued as STORE CREDIT ONLY
All Products
| Product Name | Eligible for Return/Exchange | Handling/Restocking Fee |
|---|---|---|
| OB1 (High and Low) | Yes | $25 USD |
| Stomper | Yes | $40 USD |
| DUCKBOOT | Yes | $50 USD |
| Knight RNR (KNR) | Yes | $20 USD |
| MOCC | Yes | $20 USD |
| RUFL | Yes | $40 USD |
| DUCKBOOT LO | Yes | $30 USD |
| SUEDE HOOPS | Yes | $25 USD |
GENERAL RETURN POLICY
We offer a 30-day return policy on all eligible products. You must request and return the item within 30 days of the order being marked as delivered.
Return Eligibility Criteria:
- Item must be unworn/unused, with tags attached, and in its original packaging
- Proof of purchase is required
To initiate a return, please email: info@fctry.la
You’ll receive return authorization, instructions, and a prepaid return label (unless stated otherwise).
⚠️ Items returned without prior authorization will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@fctry.la so we can resolve the issue.
Please share photos / videos of the shoe, the shoe carton (with the shoe size sticker visible).
EXCEPTIONS / NON-RETURNABLE ITEMS
- Custom or limited edition products
- Personalized items
- Sale items
- Gift cards
These are non-returnable and non-refundable.
FINAL SALE ITEMS
Items marked as FINAL SALE are not eligible for refunds or exchanges.
SHIPPING
We ship orders as soon as possible. There are no guaranteed delivery windows.
You’ll be updated in case of any unforeseen delays.
For all return, exchange, or customer service inquiries, please email: info@fctry.la
