RETURN / EXCHANGE / FINAL SALE POLICY 

FCTRY LAb X NLE Choppa Yellow Duck Boot - Final Sale

The FCTRY LAb x NLE Choppa Yellow Duck Boot is a special Limited Edition and is considered a FINAL SALE and is not eligible for Returns or Exchanges. Cancellations will not be accepted for this special limited edition product.

FCTRY LAb X NLE Choppa Duck Boot - Black, Red, Blue, Grey

The add'l colorways of the FCTRY LAb x NLE Choppa Duck Boot (Black, Blue, Red, Grey) are a special edition item and are eligible for exchange or return for store credit with a handling/restocking fee of $30 USD. Note - Exchange must be for an alternative Duck Boot size and refunds are issued as STORE CREDIT ONLY. 

Collina Strada, Stomper, Knight RNR and MOCC 

Are eligible for exchange or return with a handling/restocking fee of $15 USD.

RETURN POLICY

We have a 30-day return policy across all products. This means you have 30 days from the date your order is post-marked as delivered to request AND return the item for a refund or store credit.

To be eligible for a return, your item must be in the same condition that you received it. Unworn or unused, with tags attached and in its original packaging. Proof of purchase is required.

To start a return, you MUST email info@fctry.la to request a return authorization. 

If your return meets the above terms, you will be sent instructions on how and where to send your package(s), as well as a pre-paid return label. Unless stated otherwise, all items will acquire a $15 restocking/handling fee (excluding the Duck Boot).

*Handling/restocking fees will be deducted from your refund or collected from your original payment method. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can help make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned - custom or limited edition products, such as special orders or personalized items.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want (and before the product/size sells out) is to return the item you have, and make a separate purchase for the exchange item.  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Note - Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at: info@fctry.la.

Final Sale Items
All sales are final for products marked “FINAL SALE”. These products are not eligible for a refund or exchange. 

Shipping

 Once your order is placed, we will ship as soon as possible. There are no guaranteed delivery windows or ship-by dates. We’ll do our best to update consumers if there are unforeseen delays. 

Please contact us for any return, exchange or other customer service questions at: info@fctry.la