RETURN / EXCHANGE / FINAL SALE POLICY

FCTRY LAb X NLE Choppa Yellow Duck Boot – Final Sale

The Yellow Duck Boot is a special Limited Edition and is considered FINAL SALE — it is not eligible for returns or exchanges. Cancellations will not be accepted for this product.

FCTRY LAb X NLE Choppa Duck Boot – Black, Red, Blue, Grey

These additional colorways are special edition items and are eligible for:

  • Exchange only (for another Duck Boot size)
  • Or return for store credit
  • A handling/restocking fee of $40 USD applies
  • Refunds are issued as STORE CREDIT ONLY

Other Products

Product Name Eligible for Return/Exchange Handling/Restocking Fee
Collina Strada Yes $15 USD
Stomper Yes $40 USD
Knight RNR (KNR) Yes $20 USD
MOCC Yes $20 USD
RUFL Yes $20 USD

RE-STOCK / RETURN COSTS GOING FORWARD

  • Duck Boot – $40
  • Stomper – $40
  • RUFL – $20
  • MOCC / KNR – $20

GENERAL RETURN POLICY

We offer a 30-day return policy on all eligible products. You must request and return the item within 30 days of the order being marked as delivered.

Return Eligibility Criteria:

  • Item must be unworn/unused, with tags attached, and in its original packaging
  • Proof of purchase is required

To initiate a return, please email: info@fctry.la
You’ll receive return authorization, instructions, and a prepaid return label (unless stated otherwise).

⚠️ Items returned without prior authorization will not be accepted.

Standard Handling/Restocking Fees

Unless otherwise specified:

  • A $15 USD fee applies to all returns.
  • Updated fees per product:
    • Duck Boot: $40 USD
    • Stomper: $40 USD
    • RUFL: $20 USD
    • MOCC / KNR: $20 USD

These fees will either be deducted from your refund or charged to your original payment method.

DAMAGES AND ISSUES

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@fctry.la so we can resolve the issue.

EXCEPTIONS / NON-RETURNABLE ITEMS

  • Custom or limited edition products
  • Personalized items
  • Sale items
  • Gift cards

These are non-returnable and non-refundable.

EXCHANGES

To exchange, we recommend:

  1. Returning your item
  2. Making a separate purchase for the desired size/item to ensure availability

REFUNDS

Once your return is received and inspected, we’ll notify you of approval. If approved:

  • A refund will be issued to your original payment method within 10 business days
  • Store credit will be issued where applicable

If 15 business days have passed since approval and you haven't received your refund, contact us at info@fctry.la.

FINAL SALE ITEMS

Items marked as FINAL SALE are not eligible for refunds or exchanges.

SHIPPING

We ship orders as soon as possible. There are no guaranteed delivery windows.
You’ll be updated in case of any unforeseen delays.

For all return, exchange, or customer service inquiries, please email: info@fctry.la